Resume
Skills
Strategy & Leadership
Strategy & Leadership
OKR Alignment
Roadmap Planning
Cross-functional Collaboration
Design Critiques & Reviews
Team Mentorship
Research & UX Process
Journey Mapping
Heuristic Evaluation
Competitive Analysis
Jobs To Be Done (JTBD)
A/B Testing
Behavioral Research
Usability Testing
Accessibility Auditing (WCAG)
Information Architecture
Technical Proficiency & IT Foundations
Systems Analysis
API & Technical UX
TDD & Agile Delivery
Tools & AI
Figma / FigJam
JIRA / Confluence
Rally
Figma Make / AI Prototyping
Profesional Experience
Ford Motor Company
Senior UX Design Lead
Ford Pro / Global Digital | ECommerce - Billing & Payments
November 2025 - Present
Strategic Roadmapping: Defining the North Star vision for a unified billing commerce experience spanning cart, checkout, and order confirmation, aligning 20+ stakeholders and X cross-functional teams around a shared product direction.
Product Strategy: Partnered directly with product and engineering to define roadmap direction for billing and payments platform.
Design Operations & Leadership: Co-leading design SLA’s and sizing guidelines for 6 Ford Pro product teams, mentoring junior designers while aligning design delivery with product OKRs and engineering capacity.
AI Integration: Integrated AI-assisted design workflows (Figma Make, generative UX ideation) to accelerate prototyping and concept validation.
Ford Motor Company
UX/Product Designer
Ford Pro | Subscription Mgmt. / ECommerce - Billing & Payments
Oct. 2021 - November 2025
Revenue Impact: Directed the design strategy for Ford Pro Subscriptions to enable automatic payments for global fleet customers, achieving over 85% month-over-month adoption.
Governance: Improved UI consistency across 3 product teams as DRI for the Ford Pro Design System (FPDS), guiding adoption and governance across the global web ecosystem.
Vehicle Enrollment: Surfaced real-time API error messaging within the customer-facing UI, improving fleet manager transparency and reducing support friction by 10%.
Behavioral Research: Reduced payment friction across global workflows by translating insights from 15+ usability sessions into improved billing experiences.
Ford Motor Company
UX/Product Designer
Ford Smart Mobility | Over the Air Updates
October 2018 - October 2021
System Architecture: Enabled scalable vehicle software deployment workflows by defining business requirements for an internal OTA upload platform used by vehicle engineering teams.
Design & Stakeholder Standards: Established a departmental style guide to standardize UI components while championing UX principles across 50+ stakeholders to align engineering decisions with user needs.
Ford Motor Company
College Graduate Program
2016 - 2018
Cyber Security Monitoring Engineer (Jan. 2018 -Oct. 2018)
Technical Analysis: Led monitoring projects for new dealer diagnostic service tool, utilizing Hadoop environments for log collection and vendor engagement.
Process Optimization: Mapped conceptual use case models to streamline the team’s operational workflows.
Treasury Systems Analyst, Ford Credit Treasury Systems (Jan 2017 - Dec. 2017)
Legacy Migration: Led a comprehensive reporting software upgrade plan and served as the point of contact for 60 SharePoint site migrations.
SAP Business Analyst, Parts Supply & Logistics (Mar. 2016 - Dec. 2016)
Agile Delivery: Supported the launch of the “SAP Service Fill Monitor” tool, delivering objectives on time and within budget using Agile methodologies.
Internships
Thomson Reuters
Customer Support - Patent and Trademark Division
May 2014 - Aug. 2014
Ford Motor Company
Digital Worker - Microsoft Office Portfolio
May 2015 - Jul. 2015
Education
Kent State University - May 2021
Master of Science, User Experience Design
Oakland University - 2015
Bachelor of Science, Management Information Systems
Honors: Magna Cum Laude
Michigan State University - 2011
Bachelor of Science, Psychology
Bachelor of Science, Interdisciplicary Studies in Social Science